Solutions Engineer

Job Summary

As a Technical Solutions Engineer, you will leverage your technical background and troubleshooting skills to investigate and resolve the most technically complex issues. You will field customer and internal escalations, troubleshoot and manage bugs, synthesize user feedback reports and drive process improvements. Integrate Dahua solutions to match customer needs and develop the relationship with large accounts in Oceania.


Essential Functions

  • Educate the sales team, their accounts and end users in Dahua solutions
  • Prioritize target accounts and opportunities and work with sales team to ensure Dahua is seen as preferred vendor for those partners
  • Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology)
  • Serving as a key strategic and technical advisor for opportunities, making recommendation to sales team based on customer requirements and solution capabilities;
  • Build and develop the detailed business plan, identify key project partners(system integrators, big installers, consultant)
  • Responding immediately to requests from sales for project related technical support via emails, phone calls, and online presentations;
  • Developing technical related materials for product launches;
  • Post-sales support for clients revisiting deployment requirement details;

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Job Qualifications

  • BS degree in Computer Science or related engineering field or equivalent practical experience
  • 3+ years of work experience on CCTV project domain / SI in Oceania market
  • Strong technical experience of higher-end CCTV, Intercom and Access Control systems
  • Rich region / country Pre-sales training experiences
  • Excellent oral and written communication skills (ability to present information to both technical and non-technical people)

Job Snapshot

  • Employment Type: Full time in Sydeny
  • Job Type: Engineer
  • Education: Bachelor’s degree
  • Experience: 2 years’ experience at least
  • Manages: No needed
  • Industry: Network, communications, computers and other related fields;
  • Required Travel: Yes.